Will my order be delayed due to the flooding in BC?
Unfortunately, due to the challenges posed to supply chains and transport vehicles from the recent flooding, delivery times will tempor... Read More
Mon, 22 Nov, 2021 at 2:56 PM
Do I need to be home to accept my delivery?
No, you don't have to be home to accept your order, as a signature is not typically required in most locations. To find out if the... Read More
Thu, 8 Jul, 2021 at 6:31 AM
Do you ship to PO boxes or rural addresses?
Due to the oversized nature of our packages, can't guarantee delivery to PO boxes. If you'd like to ensure th... Read More
Tue, 7 Sep, 2021 at 11:06 AM
How much does shipping cost?
Shipping is free to most locations throughout Canada, though we do charge a shipping fee for certain remote or rural areas on some item... Read More
Thu, 16 Sep, 2021 at 2:54 PM
Will all my items arrive in the same shipment?
Our goal is to get your products to you as quickly as we can, which sometimes means splitting up deliveries.  If you've... Read More
Wed, 11 Aug, 2021 at 12:39 PM
Can I schedule my delivery for a specific date or time?
We ship our products with our courier partners who deliver Monday through Friday during business hours.  We can't schedule a speci... Read More
Tue, 7 Sep, 2021 at 11:05 AM
Search by Topic
Can't Find What You're Looking For?

Our customer service team is here to help. If you have any questions or need help with your purchase, please message us or call us toll-free at 1-855-215-9509.

Monday – Friday
10:00am – 7:00pm EST
(7:00am – 4:00pm PST)

We’ve Got Your Back, Canada

* Shipping fees may apply for some remote regions.

Spend Less and Sleep Better with Douglas

Shop Douglas